Contact us!

We're always happy to hear from you! Contact us today to find out more about our products or services.

Our customer service department is open:
8am and 5pm, Monday to Friday, Australian Eastern Standard Time.

Please keep in mind the time difference if you're trying to contact us from overseas or Western Australia. You can check our current local time via this google link.
(Our warehouse and offices are based in Melbourne, Australia.)

Hint: Before you contact us, please check our frequently asked questions page, you might find the answer to your question there.

By email:

Customer service email : service email 
For any queries relating to placing an order, an existing order or general feedback.
(Order queries are usually answered within four hours or less, during business hours) 

Business development email : busdev email
For any queries relating to bulk/corporate orders, or new supplier/product stocking requests.

By phone:

Customer service phone: 
Calling from within Australia: 1300 78 28 29 
Calling from outside Australia: +61(2) 9828 0174

Warehouse address:

Our warehouse is located in Melbourne, Victoria, Australia. If you wish to return an item, please contact us first as described on our easy returns page to ensure everything is processed smoothly.

Postal address:

Please use this address for all non-warehouse items. For example product samples, business documents or general correspondence.

Origin eco store
PO BOX 85
TORQUAY  VIC  3228
Australia


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